Refund Policy
Returns
Our Return/Refund policy lasts 30 days after purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
**IMPORTANT**
Express refunds before product delivery are only eligible within the first 12 hours after purchase! Per our standard refund policy, if a customer requests a refund outside of the 12 hour window, the customer must wait until the product is delivered for a proper return and refund procedure to take place.
This is because of our exceptionally fast order fulfillments and the items are all shipped promptly after customers place an order. We apologize for any inconvenience but are fully committed to keeping our customers satisfied. Please be in touch with our fast responding support team Support@mildlyserious.com to be in touch with us along the way.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned with a return shipping label dated more than 30 days after purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@mildlyserious.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, please contact Support@mildlyserious.com first to explain your problem. Then, after our team has been in contact with you and decided a return/refund is necessary, you will be directed to mail your product to the return address provided.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.